Privacy Policy

Welcome to Book My Boat.

This Privacy Policy ("Privacy Policy") explains how Book My Boat ("Book My Boat," "Company," "we," "our," or "us") collects, uses, stores, shares, and protects your Personal Information when you access or use our website, booking platform, mobile applications, customer support services, social media pages, or any other products or services we provide (collectively, the "Services").

This Privacy Policy applies to all visitors, customers, vessel owners, captains, crew members, business partners, and other individuals who interact with Book My Boat through our Services.

For purposes of this Privacy Policy, "Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to an identified or identifiable individual.

By accessing or using our Services, submitting information to Book My Boat, creating an account, requesting information, or making a reservation, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your Personal Information as described herein, to the extent permitted by applicable law.

If you do not agree with this Privacy Policy, you should discontinue using our Services.

Book My Boat collects information that you voluntarily provide to us, information collected automatically through your use of our Services, and information received from third parties where permitted by applicable law.

Information You Provide

*Reservations and Inquiries* — When you request information, submit an inquiry, make a reservation, complete a waiver, or otherwise communicate with Book My Boat, we may collect information including: Full name, Email address, Telephone number, Billing address, Date of birth (where required), Government-issued identification (when required), Emergency contact information, Payment and billing information, Charter preferences, Passenger information, Reservation history, Communications with Book My Boat, and any other information you voluntarily provide.

*Customer Account* — If you create an account, we may collect and store: Name, Email address, Telephone number, Password (stored in encrypted form), Reservation history, Saved preferences, Favorite vessels, Communication preferences, and Loyalty or rewards information.

*Payments* — Payment information is processed through secure third-party payment providers. Book My Boat may collect limited payment-related information including billing name, billing address, payment method, transaction amount, and payment status.

*Identity Verification* — Where necessary, we may request government-issued identification, driver's license, passport, selfie or live identity verification, payment verification, and additional documents reasonably necessary to verify your identity.

*Communications* — We collect information that you provide when communicating through email, telephone, SMS, WhatsApp, live chat, social media, contact forms, customer support, surveys, and reviews.

*Photos, Reviews, and User Content* — If you voluntarily submit reviews, testimonials, photographs, videos, comments, or other materials, we may collect, store, display, and use such content.

*Information from Vessel Owners and Providers* — If you are a vessel owner, captain, crew member, or other Provider, we may also collect business-related information including business name, vessel information, licenses and certifications, insurance information, banking or payment information, tax documentation, availability schedules, pricing information, and photographs.

Automatically Collected Information

When you access our website or Services, we may automatically collect: IP address, browser type and version, operating system, device type and identifiers, language preferences, pages visited, search activity, booking activity, referral websites, date and time of access, session duration, click activity, and other technical information.

Cookies and Similar Technologies

Book My Boat uses cookies, pixels, web beacons, local storage, and similar technologies to remember your preferences, maintain secure sessions, improve website functionality, analyze traffic, measure advertising performance, personalize content, and prevent fraud.

Device and Location Information

We may collect device model, operating system, browser information, mobile carrier, approximate geographic location derived from your IP address, device identifiers, and diagnostic information.

Analytics and Advertising Technologies

Book My Boat may use third-party analytics and advertising tools including Google Analytics, Google Ads, Meta Pixel, Microsoft Clarity, and similar technologies.

Book My Boat's Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information directly from children under 13 without verifiable parental consent, except where permitted by applicable law.

If you believe that a child under the age of 13 has provided Personal Information to Book My Boat without appropriate parental consent, please contact us immediately at: support@bookmyboat.net

If we become aware that we have collected Personal Information from a child under 13 in violation of applicable law, we will take reasonable steps to delete such information as soon as practicable.

Parents or legal guardians who believe that their child's Personal Information has been submitted to Book My Boat may contact us at support@bookmyboat.net to request review, correction, or deletion of such information, subject to applicable law.

Book My Boat uses your Personal Information to operate, maintain, improve, and protect our Services, fulfill reservations, communicate with customers, comply with legal obligations, and provide a safe and efficient booking experience.

We may use your Personal Information for the following purposes:

Reservation Management — To process inquiries, reservations, payments, confirmations, cancellations, refunds, schedule changes, vessel substitutions, customer support requests, and other services related to your charter experience.

Account Administration — To create, maintain, verify, and secure your customer account, authenticate your identity, recover your account when necessary, and manage your account preferences.

Identity Verification and Fraud Prevention — To verify your identity, detect and prevent fraud, unauthorized transactions, chargebacks, identity theft, suspicious activity, security incidents, and other unlawful or prohibited conduct.

Customer Support — To respond to questions, provide customer assistance, resolve complaints, improve service quality, and communicate with you before, during, and after your reservation.

Payment Processing — To process payments, refunds, deposits, invoices, billing records, payment authorizations, and other financial transactions through our authorized payment service providers.

Communications — To send reservation confirmations, reminders, itinerary updates, customer support messages, invoices, receipts, promotional communications (where permitted by law), security notifications, and other operational communications.

Marketing and Personalization — To personalize your experience, recommend vessels or destinations, improve our advertising, measure marketing performance, conduct market research, and provide offers that may be relevant to your interests, subject to your communication preferences and applicable law.

Website Improvement and Analytics — To analyze website traffic, understand how visitors interact with our Services, improve website performance, enhance user experience, develop new features, troubleshoot technical issues, and maintain system security.

Legal Compliance — To comply with applicable laws, regulations, court orders, governmental requests, tax obligations, accounting requirements, insurance obligations, maritime regulations, and other legal responsibilities.

Artificial Intelligence and Automated Technologies — Book My Boat may use automated systems, machine learning technologies, and artificial intelligence tools to assist with reservation management, customer communications, fraud detection, website optimization, and operational efficiency.

Protection of Rights — To protect the rights, property, safety, reputation, business operations, customers, Providers, employees, and legal interests of Book My Boat.

Business Operations — To conduct internal administration, quality assurance, auditing, reporting, recordkeeping, training, dispute resolution, business planning, risk management, mergers, acquisitions, financing transactions, or other lawful business purposes.

Book My Boat processes Personal Information only when we have a lawful basis to do so under applicable law.

Performance of a Contract — We process your Personal Information when necessary to provide our Services, including processing reservations, managing bookings, processing payments, coordinating with Providers, and providing customer support.

Consent — Where required by applicable law, we process your Personal Information based on your consent, including for marketing communications, promotional emails, SMS or WhatsApp marketing messages, location services, and cookies. You may withdraw your consent at any time.

Legal Obligations — We may process Personal Information when necessary to comply with applicable laws, regulations, court orders, governmental requests, tax obligations, accounting requirements, maritime regulations, anti-fraud requirements, or other legal obligations.

Legitimate Business Interests — We may process Personal Information where necessary for our legitimate business interests, including improving our Services, fraud prevention, cybersecurity, identity verification, reservation management, customer support, analytics, marketing, and business development.

Protection of Vital Interests — In limited circumstances, we may process Personal Information when reasonably necessary to protect the life, health, safety, or vital interests of individuals, including during medical emergencies or other safety-related situations.

Book My Boat respects your privacy and does not sell your Personal Information for monetary compensation.

We may share your Personal Information only as described in this Privacy Policy, as necessary to provide our Services, or as otherwise permitted or required by applicable law.

Vessel Owners, Captains, Crew Members, and Service Providers — To facilitate your reservation, we may share limited Personal Information with the applicable vessel owner, captain, crew members, marina operators, transportation providers, caterers, photographers, and other independent service providers involved in your reservation.

Payment Processors — Payments are processed through authorized third-party payment providers. We may share payment-related information with payment processors, financial institutions, fraud prevention providers, and payment networks.

Technology and Business Service Providers — We may share Personal Information with trusted third-party service providers that assist us in operating our business, including providers of website hosting, cloud storage, payment processing, identity verification, fraud prevention, cybersecurity, customer support, email delivery, SMS and WhatsApp communications, analytics, marketing, advertising, and accounting.

Marketing and Advertising Partners — Where permitted by applicable law, we may share limited information with advertising and analytics partners to measure advertising performance and personalize marketing campaigns.

Legal Compliance and Protection — We may disclose Personal Information when we reasonably believe disclosure is necessary to comply with applicable laws, respond to subpoenas, cooperate with law enforcement, protect our rights, investigate fraud, or enforce our Terms and Conditions.

Business Transactions — If Book My Boat is involved in a merger, acquisition, financing transaction, or sale of assets, Personal Information may be transferred as part of that transaction.

With Your Consent — We may share your Personal Information with other third parties whenever you expressly authorize or direct us to do so.

No Sale of Mobile Information — Book My Boat does not sell, rent, or share your mobile telephone number, SMS consent, WhatsApp consent, or text messaging opt-in information with third parties for their own marketing purposes.

Book My Boat retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, protect our legal rights, and operate our business.

We may retain Personal Information for purposes including processing and managing reservations, customer support, payment processing and accounting, fraud detection and prevention, legal compliance, tax reporting, dispute resolution, insurance claims, and enforcement of our Terms and Conditions.

When Personal Information is no longer reasonably necessary for these purposes, Book My Boat will securely delete, anonymize, or de-identify the information, unless a longer retention period is required or permitted by applicable law.

Please note that residual copies of Personal Information may remain in backup systems, disaster recovery systems, archived records, or legal files for a limited period where required for security, business continuity, auditing, fraud prevention, or legal compliance.

Book My Boat is committed to providing you with reasonable control over your Personal Information, subject to applicable law.

Right to Access — You may request confirmation as to whether Book My Boat processes your Personal Information and request a copy of the Personal Information we maintain about you.

Right to Correct — You may request that we correct, update, or complete inaccurate or incomplete Personal Information.

Right to Delete — You may request that Book My Boat delete your Personal Information when it is no longer necessary for the purposes for which it was collected.

Right to Restrict or Object — Where permitted by applicable law, you may request that Book My Boat limit or object to certain processing of your Personal Information.

Right to Data Portability — Where required by applicable law, you may request a copy of the Personal Information you have provided in a structured, commonly used, and machine-readable format.

Marketing Communications — You may opt out of receiving promotional emails, newsletters, and marketing communications at any time by clicking the "Unsubscribe" link or contacting us directly.

Cookies and Tracking Technologies — You may manage certain cookies through your browser settings or applicable cookie preference tools.

Exercising Your Privacy Rights — To exercise any privacy rights, please contact us at support@bookmyboat.net. We may request additional information to verify your identity before processing your request.

Non-Discrimination — Book My Boat will not discriminate against any individual for exercising any privacy rights provided under applicable law.

Complaints — If you believe that Book My Boat has not handled your Personal Information in accordance with applicable law, you may contact us at support@bookmyboat.net. Where applicable, you may also have the right to submit a complaint to the appropriate data protection authority.

You may request to close your Book My Boat account at any time by contacting us at support@bookmyboat.net.

Upon receiving and verifying your request, Book My Boat will deactivate or close your account within a commercially reasonable period, subject to any pending reservations, outstanding payments, disputes, legal obligations, or operational requirements.

Closing your account does not automatically delete all Personal Information associated with your account. Book My Boat may retain certain information as reasonably necessary to comply with applicable laws, satisfy tax and accounting obligations, complete pending transactions, prevent fraud, investigate disputes, enforce our agreements, or establish, exercise, or defend legal claims.

Please note that reviews, testimonials, photographs, or other content that you voluntarily submitted for publication may remain publicly available unless removal is requested and permitted by applicable law.

Certain information may also remain temporarily stored in backup systems, disaster recovery systems, archived records, or legal files for business continuity, security, auditing, or legal compliance purposes.

Security of Your Personal Information — Book My Boat implements reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. While we take commercially reasonable measures to protect your Personal Information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Websites and Services — Our Services may contain links to third-party websites, applications, payment providers, social media platforms, mapping services, advertising networks, or other online resources. These Third-Party Services operate independently and maintain their own privacy policies. Book My Boat is not responsible for the privacy practices of any Third-Party Service.

International Data Transfers — Book My Boat operates primarily from the United States. If you access our Services from outside the United States, you acknowledge that your Personal Information may be transferred to, processed, and stored in the United States or other countries where Book My Boat or its service providers operate.

California Privacy Rights — If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what Personal Information we collect, request access, request correction, request deletion, and be free from discrimination for exercising your privacy rights.

Nevada Residents — Nevada residents may have the right to request that Book My Boat not sell certain covered information under applicable Nevada law. Book My Boat does not currently sell Personal Information for monetary consideration.

Changes to This Privacy Policy — Book My Boat reserves the right to modify or update this Privacy Policy at any time. Any changes will become effective upon posting the revised Privacy Policy on our website. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy, your Personal Information, or your privacy rights, please contact us:

Book My Boat will make reasonable efforts to respond to your inquiry or privacy request as promptly as practicable and in accordance with applicable law.