Cancellation Policy & Booking Rules
By booking and/or submitting payment, guests acknowledge and agree to the policies below. These terms are used as written evidence to prevent invalid disputes and chargebacks.
✅ Acceptance & Chargeback Prevention
Binding Agreement
By booking and/or submitting any payment, guests confirm they have read, understood, and accepted this policy. The guest confirms they are authorized to make the payment and that the cardholder (or authorized payer) consents to the charge.
Invalid Disputes Will Be Disputed
Chargebacks filed for reasons covered in this policy—such as late arrival, check-in time, bridge delays, rain, unused Jet Skis, no-shows, or other guest-caused delays—are considered invalid and will be disputed with written policy acceptance, timestamps, check-in records, marina logs, messages, and any available documentation.
🌦️ Weather Policy (No Refund for Rain)
Charters operate rain or shine. No refunds will be issued due to rain, cloudy skies, or non-hazardous conditions.
Refunds or rescheduling will only be considered if the U.S. Coast Guard issues an official hazardous marine alert, or if the captain determines conditions are unsafe due to storms or severe sea state.
Weather decisions are made strictly for safety. Guest preference does not qualify for refunds.
📝 Mandatory Check-In & Contract Signing (Counts Toward Charter Time)
Upon arrival, guests must complete mandatory check-in and sign a contract (ID verification, safety acknowledgment, and charter agreement).
This check-in time is counted as part of the total charter duration. Guests are advised to arrive 15 minutes early to complete this process and enjoy the full trip.
If guests arrive on time or late, check-in must still be completed, and the time spent on check-in will not be added back or refunded at the end of the charter.
⏰ Punctuality Is Mandatory (No Time Extension)
Late arrivals do not extend charter time. Any time lost due to tardiness is forfeited. Guests are responsible for arriving early enough to park, locate the dock, and be ready to board.
When guests arrive late, the charter still ends at the originally scheduled end time. No partial refunds will be issued for time lost due to late arrival or delayed check-in.
🌉 Miami River Bridge Policy (Very Important)
The Miami River contains multiple drawbridges that open/close throughout the day and can affect navigation timing. We coordinate departure timing to minimize bridge impact whenever possible.
If guests arrive late and the charter becomes delayed or blocked by bridge openings/closures as a result, no refund will be issued.
If late arrival prevents access to open water, guests will still enjoy the charter experience along the Miami River route. The booking remains fully chargeable and non-refundable.
Bridge delays caused or worsened by guest tardiness do not qualify for refunds, discounts, partial refunds, or chargebacks.
🏄 Jet Ski Policy (Reserved in Advance)
Jet Skis are reserved in advance exclusively for your charter. If guests arrive late and there is not enough time to use Jet Skis, no refund will be issued. Jet Ski costs are forfeited because these services are pre-booked.
⛽ Fuel & Crew Fees (Always Due in Full)
Fuel and crew fees must be paid in full even if the full charter time is not used due to late arrival, delayed check-in, bridge delays caused by tardiness, or guest decisions. These are fixed operational costs incurred regardless of usage.
🛠️ Operational Delays (Guest Time Protected)
If the vessel arrives late to the marina due to operational reasons (traffic, final safety checks, or minor repairs required for safe operation), guest charter time begins from the moment guests board the boat.
Guests will not lose charter time due to vessel operations. This protection does not apply to delays caused by guest late arrival.
🚫 No-Show Policy (Non-Refundable)
No-shows are strictly non-refundable. If guests fail to arrive or do not show up for their booking, no refunds will be issued, as funds are used to cover operational expenses, crew, marina, and reserved services.
🧯 Safety Instructions & Boat Rules
Safety Compliance
All guests must follow captain and crew instructions at all times. Failure to comply may result in early termination of the charter without refund.
Boat Rules (Strict)
Boat rules apply strictly (maximum capacity, prohibited items, and onboard conduct). Violations may result in denied boarding or early termination without refund.